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It Project Coordinator

Phoenix, AZ, USA

Job Type


Role Summary:

The IT Project Coordinator is responsible for supporting the PMO Organization. This will be accomplished through oversight, tracking, reporting, driving results of the pillar intake process, operational portfolio process, as well as PMO tools administration and reports automation in accordance with the PMO processes and guidelines. In addition, this role will help to promote adherence of project tasks or the scrum team’s work to remain on time and according to the plan.

Essential Duties and Responsibilities:

  • Responsible for the consolidated tracking, reporting and regular status updates to the Business Stakeholders and Discovery Teams on new and backlog intake requests to keep everyone apprised on the progress.

  • Setting and driving milestones to ensure adherence to intake process SLAs.

  • Responsible for an intake request transition to Delivery Teams if a request is deemed as an enhancement.

  • Keeps project requests within the intake tool up to date with correct statuses and progress notes as well as scheduling meetings to maintain delivery schedule.

  • Assists with status reporting automation, where applicable.

  • Creates projects in Smartsheet tool and ensures ongoing maintenance for project records are up to date.

  • Automates and streamlines new and existing PMO reporting in Smartsheet related to individual project reports and/or rolled up PMO Dashboards.

  • Develops and automates reporting metrics for project success criteria and progress measurements related to cost trends, project status trends, schedule deviations, risks/issues, etc.

  • Oversees the Operational Portfolio process including project submission, scoring and approval, and portfolio delivery health.

  • Provides project coordination/oversight, timeline development and tracking, issue tracking & resolution, communication, and reporting to various Technology Domains on key priority technology operational initiatives.

  • Develops and automates reports that bring transparency to the Operational Portfolio and assists Technology Leadership with decision making.

  • Assists PMs in developing the initial project schedule and/or sprint release plan, making certain that all scheduling conflicts and/or team dependencies are identified and resolved.

  • Communicates between various teams, setting times and dates for meetings and/or scrum ceremonies to keep on schedule, and relaying any risks/issues with timelines, budgets and/or dependencies to the Program Manager.

  • Assists Program Managers with coordinating implementation of mitigation plans and solutions in partnership with the impacted stakeholders.

  • Assists Program Managers with producing or updating specific metrics/reports required for program status communication


  • Bachelor’s Degree in Computer Science, CIS, MIS, Business or related field from a four-year college or university or equivalent education and/or work experience.

  • Knowledge of the function of the PMO and various project management methodologies including waterfall, iterative, scrum, Kanban, etc.

  • Self-motivated and self-starter.

  • Proficiency with MS Office Suite, (including Project, Visio, Word, Outlook, PowerPoint, and Excel)

  • Strong verbal, written, listening and communication skills.

  • Strong organizational skills, analytical skills, problem-solving skills, and time management skills.

  • Strong interpersonal skills, collaboration skills, and demeanor.

  • Ability to proactively manage and prioritize multiple tasks

  • Ability to be flexible, set priorities and meet project deadlines in a changing environment for self as well as the team.

  • Ability to develop competencies in automation and report creation with preferred experience in Smartsheet.

  • Ability to write policies and procedures for enterprise adoption.

  • Ability to work effectively in a team-oriented environment, both independently and collaboratively.

  • Ability to develop strong agile and traditional project management skills.

  • Ability to learn new PMO administration tools and to increase project management knowledge, techniques, strategies, and methodologies.


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