Manager, End User Computing

Phoenix, AZ, USA (Remote)

Job Type

Infrastructure

Role Summary:

End User Computing Manager is responsible for the design, architecture and management of the end user computing platform, developing, and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the company standards, and drive focus on delivering an excellent customer experience. The Manager's organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.

Essential Duties and Responsibilities:

  • Review the current technology roadmaps and strategy and propose new solutions considering innovation, business drivers, and changes in the technology landscape.

  • Lead transformational programs to improve operational efficiencies and direct / deliver technology transformations using technical and functional teams.

  • Proactively seek and communicate opportunities for improvement in customer satisfaction and efficiency

  • Establish metrics to measure efficient use of existing systems and resources

  • Provide leadership/support to ensure projects are staffed appropriately and expectations are being met

  • Monitor staff performance, identify and communicate opportunities for improvement

  • Work closely with Service Desk staff to ensure proper escalation of technology issues

  • Publish written requirements definitions for aspects of assigned projects

  • Document assigned business process flows and use-case scenarios

  • Work closely with Cyber Security to ensure security standards are adhered to and minimize impact to the end user experience

  • Performs other duties as assigned

Qualifications:

  • Bachelor's degree or equivalent experience/relevant certification in business management or information systems management

  • Comprehensive experience in analyzing complex functions, procedures, and problems to find creative, logical, and appropriate solutions

  • Experience managing Active Directory

  • Comprehensive understanding of, but not limited to, PC hardware, software, operating systems, directory services, etc.

  • Experience with software distribution systems

  • Direct experience with implementation of industry leading productivity tools

  • Maintaining current knowledge of technology capabilities and trends

  • Problem solving skills and ability to work under pressure

  • Thorough understanding of the latest security principles, techniques, and protocols a plus

  • 8+ years of professional IT experience

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