Essential Duties and Responsibilities:
First responder to SES emails and ITSM system incidents.
Provide break/fix and other support/management to IT systems:
Servers (Hardware, Operating System (OS), and Network connectivity only unless otherwise stated)
Production Clients (Hardware, Operating System (OS), and Network connectivity only unless otherwise stated)
Tape library and management systems
Networks and network systems such as Cisco switches, routers and security devices
Virtual servers, SQL servers, monitoring and system management servers
DCIM (Data Center Infrastructure Management)
Asset management system servers
Provide preventative and ongoing maintenance of IT systems.
Monthly maintenance window on the Friday following the second Tuesday from 5pm to 12am
Deployment of servers and production clients
Automation of IT tasks
Keep work areas and shop organized and tidy.
Document system configurations
Document IT practices in SOP/MOP (Standard Operating Procedure/Method of Procedure) documentation
Experience in a Systems and/or Network Administration role managing an overall infrastructure.
Ability to quickly research and self-educate on new information, technologies and methods.
Critical thinking skills and strong troubleshooting methodology.
Industry certifications or equivalent experience/knowledge:
Cisco – CCNA Routing & Switching and/or CCNA Data Center
Microsoft – MCSA/E Windows
Working knowledge of:Windows Server and Client Operating Systems
Mac OS X and Linux Operating Systems
NAS systems (Preferably DELL|EMC Isilon)
File shares (NFS, SMB)
File system permissions (UNIX, POSIX-ACL, NFSv4-ACL, NTFS-ACL)
Networking services (DHCP, DNS, TFTP, CDP, LLDP)
Authentication services (TACACS, RADIUS, AD)
Cisco UCS Server Platform
Cisco IOS and NX-OS Switches
Cisco ASA and FirePower Security Appliances
Cisco DCNM and Prime Infrastructure management/monitoring utilities
SolarWinds Network Performance Monitoring
Tape Library and management systems