Essential Duties and Responsibilities:
Analyzes and implements effective client workflow support.
Using sound knowledge of business, strategic, and IS strategies, translates business requirements into system solutions that meet project requirements.
Performs a thorough problem analysis using sound judgment, initiative, and own discretion.
Analyzes user needs/requirements through a variety of appropriate methods such as: on site visits; review of department policies/procedures; review of system capabilities; ensuring attainment of optimal functionality; user satisfaction.
Identifies root cause and determines remedies for problems.
Identifies and communicates options and proposed solutions.
Develops a comprehensive analysis of pros/cons and implications of proposed solutions.
Demonstrates strategic and forward thinking by conducting thorough analyses of downstream and upstream impact of issues and proposed solutions.
Seeks out required data for problem analysis and resolution.
Uses effective interviewing skills to elicit client requirements.
Responds to on-call issues in a manner and timeframe consistent with the department guidelines, including ticket transfer procedures, if transferring is appropriate.
Provides direction to staff regarding work performance and business operations.
Mentors junior staff.
Demonstrates content expertise regarding applications and business operations by mentoring staff and receiving satisfactory customer feedback.
Manages client expectations and priorities through effective communication and interaction.
Resolves conflicts with client expectations and department issues.
Proposes and implements creative solutions to problems.
Manages interactions with clients to ensure understanding, agreement and attainment of project goals. Communicates completion dates and delays proactively.
Analyzes department and client needs to develop a workable training plan.
Executes training plan appropriately.
Determines and plans for appropriate project task support and task communication.
Develops resource allocation and scheduling requirements using knowledge of company and IS Guiding Principles.
Through incorporation and integration of analyses, as well as sound professional judgment regarding project requirements, develops a comprehensive project plan.
Determines an accurate scope, definition, and charter for the project.
Completes an Issues list for the project.
Analyzes needs in order to complete functional specifications per IS standards.
Uses knowledge of IS standards and proactive thinking to determine technical specifications per IS standards.
Creates test plans through thorough knowledge of the product and strategic thinking regarding user and system behavior.
Performs comprehensive risk identification.
Completes project closure documentation and survey.
Identifies the need for and implements appropriate change control procedures/documentation both departmentally and at the IS level.
Ensures adequate communication of project related issues.
Plans and implements HelpDesk Inservice.
Interprets and translates functional specifications into efficient and effective code development.
Minimizes re-write penalties as established by department via thorough analysis, creative design, and sound development of code.
Uses sound judgment in performing change control management appropriately, including synchronization of test and production environments.
Performs code review using sound knowledge and judgment regarding IS principles and department specifications.
Documents file structures, programming constructs, installation and operating instruction and other technical features and project status of applications developed or installed by the department.
Analyzes, designs, programs, documents, and maintains computer application software and database files using standard programming conventions.
Demonstrates consistent and effective application of Project Management techniques.
Configures, develops, and executes plans to ensure optimum system performance.
Exercises leadership role with staff and clients to promote customer satisfaction and staff development.
Utilizes effective and creative problem solving techniques within Information Systems accepted framework to develop quality services and resolve problems.