Role Summary:
The manager of IT’s Revenue Offers Engine function will lead the design, delivery, and operational improvement of the Offers capabilities including API services, merchandising offer management, platform support, and channel support across the enterprise. They will partner closely with business teams across the company that are either providing or consuming product and pricing information. They will also closely partner with other IT teams responsible for delivering and maintaining the shared common services platforms. The leadership scope includes product discovery, requirements analysis, application development, testing, continuous deployment, and on-going production support.
Essential Duties and Responsibilities:
Cascade corporate and IT department's goals by setting short-term direction and annual goals for the Revenue Offers Engine and communicate the goals to team members, customers, and stakeholders
Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, teamwork, continuous learning, continuous feedback, and work-life balance
Build and lead a team in achieving ambitious goals, providing regular feedback and driving continuous improvement
Engage with business partners to understand product merchandising strategy and translate these needs into specific deliverables for the Offers Engine development
Maintain internal and external merchandising platforms configurations and versioning. Prioritize updates and enhancements against project initiatives
Oversee backlog of development work to ensure that critical business decisions can be generated from the measurement of the team's output
Collaborate with IT teams to ensure an effective and efficient use the enterprise common services platform as it evolves over time
Drive the implementation of functionally appropriate, technically sound and integrated technical solutions and ensure the quality, consistency and integrity of IT's execution and supporting documentation
Manage vendor resources as assigned
Partner & collaborate with teams across the company and manage to a continued focus on customer needs and requirements and effective customer communication
Participate and share in cross-departmental leadership responsibilities including strategy, tactics, goal setting, staff selection & workforce management, budgeting and operational excellence
Support effective stewardship of the company's resources by following financial controls processes, producing accurate forecasts, managing budgets and monitoring the overall productivity of the functions managed
Understand and adhere to Enterprise Architecture strategy & standards
Qualifications:
Bachelor's degree (in lieu of degree - 9 years of experience in an IT environment)
5 years of work experience in an Information Technology environment, including 2 years of experience in a management or team leader or project leader capacity
Demonstrated success in managing an IT team that was responsible for the design, build, test and delivery of API services
Demonstrated proficiency in API data contact modeling techniques
Demonstrated proficiency in API documentation, security, and governance
Demonstrated proficiency in delivering IT solutions through a software development lifecycle
Demonstrated proficiency in API monitoring and support processes
Excellent partnering, negotiation, and communication skills
Ability to work effectively and communicate clearly in a strong customer service/team-oriented environment
Excellent partnering, negotiation, and communication skills
Ability to work effectively and communicate clearly in a strong customer service/team-oriented environment
Ability to uphold policies, procedures, and standards for the organization
Excellent ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to understand complex business and technical issues and make appropriate decisions/trade-offs as required
General business acumen including understanding product strategy across market segments and function across products
Proficient understanding of business processes being supported by assigned system(s) across business customers
Ability to model a growth/learning mindset and establish a culture of continuous improvement
Proficient knowledge of project management methodology
Proficient knowledge of technical / business environments and the airline industry or similar mastery/knowledge of candidate's industry
Proficient knowledge of systems (i.e., computer, networking, platforms) and SDLC
S./B.A. or M.S./M.B.A. in Computer Science, Engineering, or Information Systems
Extensive experience in leveraging an Issue and Project Tracking software across development teams in an Enterprise environment
Extensive experience with API development using Enterprise common service platforms and patterns.
Experience with API service discovery and collaboration techniques
Experience leading software development teams through the requirements to deployment process including the use of modern testing and deployment technologies to accelerate the software development process
Consultative experience in the transportation or retail space to engage customers in the design of dynamic product catalogs
Specific experience with the use of Integration Platform as a Service (iPaaS)
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