Operations Manager

Phoenix, AZ, USA

Job Type

Role Summary:

HireRising seeks a passionate and enthusiastic operator, with strong strategic skills, to serve as our Manager of Operations. The ideal applicant will be a fast learner and highly adaptable, great with people, highly organized, and both solutions-oriented and strategic. They will be a self-starter, extremely detail-oriented, and have management experience that transcends the work we do across multiple countries. We seek someone to partner with the organization’s founders, who can manage a large portfolio of responsibilities that will enhance and improve our organization’s operations, culture, and approach.

You will be a key player providing motivation and guidance to the operational team. You will help drive the core operations of the organization necessary for its proper functioning. You are a point of escalation offering solutions and have the confidence to make key decisions. Specifically, this position would oversee finance, human resources, legal, insurance & risk, travel, marketing, and international functions.

This position will report to the CEO. This position is based in Phoenix, AZ and is expected to be a full-time position.

Essential Duties and Responsibilities:

Strategic Operations:

  • Oversee the daily operations/workflow of the organization

  • Lead the execution of our organizational strategy established with the executive team

  • Oversee financial reporting in partnership with the head of finance

  • Anticipate future risks to the organization and develop mitigation plans

  • Identify, recommend, and implement new processes and technologies to improve and streamline organizational processes and use of resources and materials

  • Ensure that departmental decisions and project plans such as those for staffing, development, organization, vendor efficiency, and facilities are in line with the organization’s business plan and vision

  • Develop and implement strategies, procedures, and business plans needed to enhance sustainable organizational growth

Leadership Support:

  • Advise the founders on all operational concerns

  • Collaborate with the executive team to determine and prioritize business strategies

  • Undertake special projects as they arise

  • Organize and prioritize critical issues and required information for the leadership team to facilitate efficient decision making

Finance, Legal, and Risk:

  • Oversee and work with the head of finance on financial systems, including aging reports, credit line updates, preparation of taxes, and overall maintenance of financial accounts

  • Acting General Counsel as required for creation and review of all legal documents including master service agreements, statements of work, confidentiality agreements, and additional human resource documents as required

  • Execute and oversee all commercial insurance needs to maintain compliance

  • Understand HireRising’s risks and maintain appropriate insurance to cover them

  • Maintain HireRising’s good standing legal status, and oversee registration across multiple states and several countries

  • Oversee the discipline and termination of employees in accordance with the law (US and Costa Rica compliance) and company policy

Buildings, Equipment, and Information Technology:

  • Oversee the negotiation of office space including negotiations of lease agreements, engagements with property managers, security, technology needs, utilities, furniture, etc.

  • Procurement of technology for internal employees, select contractors, etc.

  • Maintain effective policies around HireRising’s IT systems, including computers, communications, field equipment.

Global Infrastructure:

  • Build the infrastructure for our global programs, including physical presence, finance, risk mitigation, health and security of personnel, including those based abroad and those traveling internationally, including to potentially remote and/or dangerous locations, and adherence to US, and foreign laws and regulations

  • Work closely with international partners including legal, payroll, financial, tax, social security, insurance, etc


  • Experience in a business or executive management role focused on operations for a complex organization

  • Demonstrated management experience with a complex, fast-moving organization

  • Strong communication, customer service, and interpersonal skills

  • Highly collaborative and committed to being a part of an integrated team

  • Intellectually curious, creative, organized, and a broad-based thinker

  • Strong analytical and process skills with attention to detail and accuracy

  • Experience with Microsoft Office products Experience with Bullhorn preferred, Quickbooks Online preferred